Privacy Policy

Your privacy and security are important to us.

This Privacy Policy explains how Provost Plumbing (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website https://www.provostplumbing.com (the “Site”), contact us, or interact with our services, including our SMS/text messaging program.

By using our Site or providing your information, you agree to the terms of this Privacy Policy.

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1. Information We Collect

1.1 Information Collected Automatically

When you visit our Site, we may automatically collect certain non-personally identifying information, including:

• The name of your Internet service provider

• The website that referred you to us (if any)

• The date and time you accessed our Site

• The pages you viewed

This information is used solely to understand how visitors use our Site and to help us improve its content and functionality. It does not identify you personally.

1.2 Information You Provide to Us

There are instances where you may choose to provide us with personal information. For example, when you:

• Fill out a contact, estimate, or service request form

• Request an appointment

• Sign up to receive text messages or other communications from us

• Email or call us directly

The personal information you may provide can include:

• Name

• Phone number

• Email address

• Service address or general location

• Details about your plumbing needs or project

• Any other information you choose to share

You only transmit personally identifying information that you voluntarily enter. This information is used internally for the purpose of fulfilling your request, providing services, and communicating with you, and is not sold to any other organization.

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2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide quotes or service information

• Schedule, confirm, and remind you about appointments

• Provide updates about ongoing or upcoming work

• Send important notices about changes to our services or policies

• Improve our Site, customer service, and overall business operations

• Send occasional promotional or marketing communications (if you have opted in)

If you no longer wish to receive certain communications, you may opt out at any time as described below.

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3. SMS/Text Messaging Program & A2P Compliance

When you provide your mobile phone number to us (for example, through forms on our Site or during communication with our team), you may choose to opt in to receive SMS or MMS messages from Provost Plumbing. These messages may include:

• Appointment confirmations and reminders

• Service updates and follow-ups

• Important notices about your scheduled work

• Occasional promotions or special offers

By opting in, you agree to receive such messages to the mobile number you provided.

• Message frequency: Message frequency may vary.

• Message & data rates: Message and data rates may apply, depending on your mobile carrier plan.

• Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message we send. After you text STOP, we will send a final confirmation message and you will no longer receive SMS messages from us.

• Help: For help, reply HELP to any of our messages or contact us using the information in the “Contact Us” section below.

• Rejoining: If you wish to rejoin our SMS program after opting out, you may opt in again by signing up through our website forms or otherwise providing consent to receive messages, and we will resume sending messages to you.

• No purchase required: Your consent to receive SMS messages is not a condition of purchasing any goods or services.

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4. Sharing of Information

We do not sell, rent, or trade your personal information with third parties for marketing or promotional purposes.

We may share your information only in the following limited ways:

• With trusted service providers and subcontractors who assist us in operating our business (for example, website hosting, customer support, SMS delivery platforms), and only as necessary for them to perform their services; and

• When required by law, regulation, legal process, or governmental request; or

• To protect the rights, property, and safety of Provost Plumbing, our customers, or the public.

Required A2P Mobile Data Language: HighLevel Support Portal

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

• Information sharing to subcontractors in support services, such as customer service, is permitted.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services that enable us to send messages.

• If any part of this Privacy Policy refers to sharing personal information, all such categories exclude text messaging originator opt-in data and consent; this mobile information will not be shared with any third parties, excluding aggregators and providers of the text message services.

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5. Cookies & Similar Technologies

Our Site may use “cookies” or similar technologies to enhance your browsing experience and collect general usage data. You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.

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6. Data Security

We utilize reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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8. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

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9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. Any changes will apply to information collected after the date of the update. Your continued use of the Site after any changes indicates your acceptance of the revised policy.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Provost Plumbing
282 Needham Street
Dedham, MA 02026
Email: [email protected]
Phone: (781) 326-3890
Website: https://www.provostplumbing.com