Website Terms of Use

Welcome to https://www.provostplumbing.com (the “Site”).
The Site is owned and operated by Provost Plumbing (“Company,” “we,” “us,” or “our”).

These Terms of Use (“Terms”) constitute a legally binding agreement governing your access to and use of our Site, services, and communications (including SMS/MMS messaging). By accessing or using our Site, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not access or use our Site.

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1. Access to the Site

1.1 License

Subject to these Terms, Provost Plumbing grants you a non-transferable, non-exclusive, revocable, limited license to use the Site solely for your personal, noncommercial purposes.

1.2 Restrictions

You agree not to:

• Sell, rent, lease, transfer, assign, distribute, host, or commercially exploit the Site;

• Modify, create derivative works of, disassemble, reverse engineer, or copy any part of the Site;

• Access or use the Site to build a competitive product or service;

• Reproduce, republish, or transmit any portion of the Site without our written permission.

All copyright and proprietary notices must remain intact. We may change, suspend, or terminate the Site at any time without notice.

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2. Ownership and Intellectual Property

All content, design, graphics, logos, trademarks, and intellectual property appearing on the Site are owned by or licensed to Provost Plumbing and are protected by applicable copyright, trademark, and other intellectual property laws. You do not acquire ownership rights by using this Site.

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3. User Content and Conduct

You may submit information through our forms or communication tools. You represent that any content you provide is truthful and accurate.
You may not use the Site in any way that violates applicable laws, infringes on the rights of others, or could damage, disable, or interfere with the Site’s operation.

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4. Third-Party Links and Advertisements

The Site may include links to third-party websites, resources, or advertisements (“Third-Party Links & Ads”). These are provided for convenience only. We do not review, approve, or control such sites and are not responsible for their content, policies, or accuracy. You access them at your own risk.

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5. Cookies and Tracking

Like many websites, provostplumbing.com uses cookies and similar technologies to store visitor preferences and analyze site usage. You may disable cookies in your browser, but some features of the Site may not function properly.

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6. Mobile Messaging Program (SMS/MMS)

This section applies to all SMS/MMS messaging conducted by Provost Plumbing and is required under U.S. carrier and CTIA A2P compliance guidelines.

6.1 Program Description

By providing your mobile number and opting in through our website forms or other methods, you agree to receive text messages (SMS or MMS) from Provost Plumbing. Messages may include:

• Appointment confirmations and reminders

• Service updates or follow-ups

• Customer support messages

• Promotional offers and special notices

6.2 Message Frequency & Rates

• Message frequency varies based on your interactions with us.

• Message and data rates may apply.

• Supported carriers are not liable for delayed or undelivered messages.

6.3 Opt-Out Instructions

You can cancel text messages at any time by replying STOP. Upon sending “STOP,” we will confirm your opt-out and cease all SMS communications. To rejoin, you may opt in again via our website.

6.4 Help Instructions

For assistance, reply HELP or contact us directly:
📧 [email protected]
📞 (781) 326-3890

6.5 Privacy & Data Sharing

We value your privacy and comply fully with carrier data rules.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Information sharing to vendors or subcontractors in support services (e.g., SMS delivery, scheduling) is permitted but strictly limited to fulfilling those services.

• Text message opt-in data and consent will not be shared with any third parties, except as necessary to enable message delivery.

For full privacy details, visit our Privacy Policy.

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7. Disclaimers

The Site and its content are provided “as is” and “as available.”
We make no representations or warranties of any kind, express or implied, including but not limited to:

• Accuracy or completeness of content

• Availability or reliability of the Site

• Fitness for a particular purpose or non-infringement

We do not warrant that the Site will be error-free, uninterrupted, or secure.
Some jurisdictions do not allow exclusion of implied warranties; in such cases, this disclaimer applies to the fullest extent permitted by law.

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8. Limitation of Liability

To the maximum extent permitted by law, Provost Plumbing and its suppliers will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Site.
Our total liability for any claim shall not exceed fifty U.S. dollars (US $50).

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9. Termination

We reserve the right to suspend or terminate your access to the Site for any violation of these Terms.
Upon termination, all rights granted to you under these Terms will immediately cease.

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10. Copyright Policy

If you believe any content on this Site infringes your copyright, send a written notice to:

Provost Plumbing
Attn: Copyright Agent
282 Needham Street, Dedham, MA 02026
📧 [email protected]

Your notice must include:

1. Your signature (physical or electronic);

2. Identification of the copyrighted work;

3. Identification of the material claimed to be infringing;

4. Your contact information;

5. A statement of good-faith belief;

6. A statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner.

Misrepresentation of a claim may result in liability under 17 U.S.C. §512(f).

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11. Arbitration and Dispute Resolution

11.1 Informal Resolution

Before initiating arbitration, you agree to attempt to resolve disputes informally by contacting us at [email protected].

11.2 Binding Arbitration

Any dispute arising from or relating to these Terms or your use of the Site that cannot be resolved informally shall be submitted to binding arbitration on an individual basis, in accordance with the rules of the American Arbitration Association (AAA).

• Arbitration will occur in English.

• The arbitrator’s decision will be final and binding.

• The parties waive their right to a jury trial.

• Each party bears its own costs unless otherwise determined by the arbitrator.

11.3 Class Action Waiver

All claims and disputes must be arbitrated or litigated individually; class or collective actions are not permitted.

11.4 Small Claims & Emergency Relief

Either party may bring an individual action in small claims court or seek emergency equitable relief in court.

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12. Export Controls

You agree not to export or re-export any U.S. technical data acquired from Provost Plumbing in violation of U.S. export laws.

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13. California Consumer Notice

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them at:
400 R Street, Sacramento, CA 95814, or by phone at (800) 952-5210.

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14. Electronic Communications

By using the Site or sending emails/SMS messages to us, you consent to receive communications from us electronically. You agree that all agreements, notices, and other communications provided electronically satisfy legal requirements for written communications.

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15. Changes to These Terms

We may modify these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after any change indicates your acceptance of the updated Terms.

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16. General

• These Terms constitute the entire agreement between you and Provost Plumbing.

• If any part of these Terms is found unenforceable, the remainder shall remain in effect.

• You may not assign your rights without our written consent.

• We may freely assign these Terms.

• The word “including” means “including without limitation.”

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17. Contact Information

Provost Plumbing
282 Needham Street
Dedham, MA 02026
📧 [email protected]
📞 (781) 326-3890
🌐 https://www.provostplumbing.com